Product Warranty
Standard Product Warranty
Sentry Equipment Corp (“Seller”) warrants products manufactured by it and supplied hereunder (“Products”) to be free from defects in workmanship and, to the extent materials are selected by Seller, to be free from defects in materials, in each case for a period as defined in the table below:
Product Line | Product Category | Warranty Period |
Sentry | 1. Automatic Sampling 2. Corrosion Monitoring 3. Manual Sampling 4. Sample Conditioning 5. Sampling & Analysis Systems 6. Replacement Parts (without expiration dates) | Eighteen months from date of shipment or twelve months from startup, whichever occurs first |
Acquisitions | 1. SmartSkim 2. Rebuild-it Services | 1. Twelve months from date of completion or date of shipment 2. Twenty-four months from date of completion or date of shipment |
If within such period the original purchaser (“Customer”) proves, to Seller’s satisfaction, that any such Products are defective, such Products shall be repaired or replaced at Seller’s option. Seller’s sole obligation and Customer’s exclusive remedy hereunder shall be such repair and replacement and shall be conditioned upon Seller’s receiving written notice of any alleged defect within 10 days after its discovery and, at Seller’s option, return of such Product to Seller, FOB Sentry Equipment Corp or provision of evidence (e.g., photographs) of such defect satisfactory to Seller.
Warranty Conditions & Limitations
This Warranty shall not apply to any Product which, in the opinion of Sentry Equipment Corp, has been (a) altered or repaired in a manner affecting the efficiency or performance of the unit, or (b) incorrectly installed or operated, or (c) damaged in shipment, or (d) damaged by flood or fire, or (e) if the serial number is missing, altered or defaced.
Any materials required to be used by Seller as provided in Customer specifications or instructions are excluded from the foregoing warranty and Customer assumes sole responsibility for the selection of such materials. Customer further acknowledges and agrees that any Seller recommendations with respect to materials to be used in connection with Products will be based on published reference literature, that any third-party studies to which Seller refers may not correlate directly with the Customer’s intended usage or process (i.e., chemical composition, concentrations, temperatures, etc.), and that Customer is solely responsible for the final determination with respect to which materials are to be used in connection with the Products.
EXCEPT FOR THE LIMITED WARRANTIES SET FORTH HEREIN, SELLER HEREBY DISCLAIMS ANY AND ALL WARRANTIES AND REPRESENTATIONS (EXPRESS OR IMPLIED, ORAL OR WRITTEN), INCLUDING ANY AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PURPOSE WHETHER OR NOT SELLER KNOWS, OR HAS REASON TO KNOW, HAS BEEN ADVISED, OR IS OTHERWISE IN FACT AWARE OF ANY SUCH PURPOSE, WHETHER ALLEGED TO ARISE BY LAW, BY REASON OF CUSTOM OR USAGE IN THE TRADE, OR BY COURSE OF DEALING OR PERFORMANCE.
Without limiting the generality of the foregoing, Seller makes no warranty regarding the ability of Products to withstand erosion or corrosion, or regarding material compatibility of elastomers in specific services, and no warranty made hereunder shall apply to Products which have been subjected to adverse storage.
Customer shall be responsible for maintenance of Products following delivery. Wear or damage caused by lack of normal maintenance or by misuse of Products shall not be considered as defective workmanship or material. Sentry Equipment Corp, and its subsidiaries, reserves the right to make product design changes or improvements without notice and without imposing any obligation upon itself to install these changes or improvements on its products previously manufactured. This warranty is for the sole benefit of the original purchaser and is not transferable unless agreed to in writing by Sentry Equipment Corp.
Receiving Shipments – Including Loss or Damage by Transportation
It is the Customer’s responsibility to check for missing cartons and sign of damage to cartons. If found, Customer should note missing and/or damaged cartons on the delivery receipt and have delivery receipt signed by the representative of the transportation company. If unpacking discloses concealed damage from rough handling, the Customer should request a concealed damage inspection from the transportation company. The Sentry Product Support Department will aid your organization in any claim proceeding for shortages or damages in shipment, but it is the Customer’s responsibility to file claim with the carrier for damage or loss.
Liability Limitation
IN NO EVENT, WHETHER FOR BREACH OF WARRANTY OR OTHER CONTRACT BREACH, NEGLIGENCE OR OTHER TORT, OR ON ANY STRICT LIABILITY THEORY, SHALL SENTRY EQUIPMENT CORP, ITS SUBSIDIARIES OR ITS SUPPLIERS BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION, OR OTHER PECUNIARY LOSS) ARISING OUT OF THE USE OF, OR INABILITY TO USE, THE PRODUCTS, EVEN IF SENTRY EQUIPMENT CORP OR ANY OF ITS SUBSIDIARIES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Customer Actions for Claims on Products During the Warranty Period
- To initiate a claim, complete our warranty claim form or contact us via phone at +1-262-567-7256 or email support@sentry-equip.com.
- Seller may accept the entire claim, a part of the claim or none of the claim if Seller determines the failure was for reasons other than defective material or workmanship.
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