An Important Message For Customers Regarding COVID-19

Return Policy & Process

If you've landed here, something must have gone wrong. We're just as disappointed as you are. Don't worry, we are committed to resolving it quickly. 

How to request a product return

The first step is to submit a request with all the necessary information so we can track down the specifics of your order and product(s). Then tell us more about the reason for your return. Your request can be submitted by completing our Return Material Authorization (RMA) online form, calling or emailing the factory or contacting your local distributor. Learn more about the details of our standard warranty.

To assess what went wrong, please provide us: 

  • Your Name

  • Company Name

  • Address

  • City, State/Province

  • Postal Code

  • Country

  • Telephone

  • Email Address

  • Order Information

    • Date of purchase

    • Order number or invoice number

  • Product Information

    • Part number(s) of items being returned & quantity

    • Product serial number(s) if available

  • Reason for your Return

Obtaining an RMA Number

An RMA number and instructions will be issued for qualifying return requests. The RMA number will be sent to you via the email address provided in your request. 

  1.  RMA numbers are valid for 30 days. Return items must be received within this time period and shipped per the RMA instructions provided.

  2.  Clearly mark each package with the RMA number. Deliveries without a clearly marked RMA may be refused.  

  3.  RMA documentation must be affixed to the outside of the return package(s).

  4.  An RMA is not authorization for credit. Repair and/or replacements will be issued upon evaluation of returned goods. 

  5.  All returns subject to inspection and a minimum $500.00 evaluation fee for products found not to be covered by warranty. 

  6.  Seller will not be responsible for damage incurred during the return shipment. All items should be returned in the original packaging whenever possible. Use a reputable shipping carrier capable of providing proof of delivery, proper packing and insured shipments.

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