Orders - FAQ

  1. Where can I send my purchase order?

    Purchase orders can be sent directly to [email protected]

  2. How can I pay for my order?

    We accept Visa, MasterCard, and American Express. Only one credit card can be used per order.

    Important: To place an order at sentry-equip.com, your billing & shipping address must be located within the Continental U.S., Alaska, or Hawaii.

  3. What products are available for direct online orders?

    Currently we only allow direct online orders for items in our parts & consumables catalog. Items available for order online can be found in the "Shop Parts" category. 

  4. Can I change or cancel my order?

    To modify or cancel your sentry-equip.com order, contact our Customer Service team at 262-567-7256 ext 8998 or email [email protected]. Please have your order reference number available.

  5. How are my shipping charges calculated?

    Your total shipping charges are calculated based on the following:

    • Total product weight

    • Shipping method

    • Subtotal amount after any discounts are applied

    • Any applicable surcharges

  6. The items in my shipment are incorrect, what should I do?

    We apologize for any inconvenience this may have caused. Our Return policy makes it easy to correct your order or receive a refund.

    • If you received extra items or incorrect items, please complete our RMA form or call us at +1-262-567-7256.

    • If you are missing items from your order, please complete our Warranty Claim Form or call us at +1-262-567-7256.

  7. Do you ship internationally?

    We're sorry, but we do not ship to international destinations for orders placed online.

    Customers outside of the U.S. (including U.S. territories) who wish to purchase Sentry products or parts will need to contact us directly or find a local Sentry representative.

  8. How do I track my order?

    When your order ships, you will receive an email with a link to shipping & tracking information. You can check the status of your package once it's in transit.

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